We can be in contact with people throughout the day, exchanging messages, responding to emails and keeping up with what's happening. Yet that isn't necessarily the same experience as spending time together. And when diaries are full, getting together just to get together can easily slip down the list.

How do we really see older people and those who need care? Using Transactional Analysis concepts including life positions, discounting, and the Drama Triangle to examine the assumptions we don't always notice.